WhatsApp Business API & Marketing Automation · 03
Chatbot journeys
Design service-selection menus, FAQ answers and lead questions, including a clear human handover and fallback when the bot cannot help.
Tailored scope · Agreed deliverables · Clear handover
Imagine your project
A customer selecting a service and reaching the right person
This is an example use case—not a client case study. Your goals, content and existing systems determine the final solution.
PROJECT OUTLINEConcept
Chatbot journeys
01Conversation map
02Menu and FAQ content
03Lead questions and response rules
04Human handover and fallback flow
Scope confirmed before work begins
What we can provide
Deliverables you can review.
Choose the items your project needs. Quantities, formats, revisions, timelines and availability are confirmed in a written proposal—not assumed to be a fixed package.
Menu and FAQ content
Lead questions and response rules
Human handover and fallback flow
Your starting point
What to bring
Common questions, services, operating hours and escalation contacts.
Room to expand
Optional additions
Multiple languages, booking integration and CRM enrichment.
Optional additions require a separate scope and estimate.
Before we begin
Important scope details
This does not promise a fully autonomous assistant; unsupported requests need human handling.
Explore the visual direction
A related design concept
From brief to handover
A clear path through the project.
- 01 · Understand
Review your goals and the inputs listed above. Identify missing content, access or decisions.
- 02 · Agree
Select deliverables and confirm the estimate, schedule, revision rounds and responsibilities.
- 03 · Create & review
Prepare the agreed work, review it with your nominated contact and address scoped feedback.
- 04 · Deliver
Provide the agreed files, configuration or report. Confirm ownership, access and any ongoing support.
Common questions
Before you enquire
Can I request only chatbot journeys?
Yes, we can discuss this as a standalone project. We will identify any dependencies before confirming scope.
What will it cost and how long will it take?
We quote after reviewing your inputs, deliverables, complexity and required integrations. The proposal specifies the timeline, fees, payment stages and revision limits.
Are the images examples of completed client work?
No. These are illustrative concepts showing possible visual directions. Sample content, figures and interfaces are not claims about actual clients or guaranteed results.
Let’s define your project
Start with a conversation.
Tell us your goals, current setup and preferred timeline.